You can easily request changes to your appointment by following the link in your original appointment email, text confirmation or clicking the 'Manage Appointment' button above.

In the interest of animal care and wellbeing, severely matted coats will be shaved off using electric clippers with a close blade. To de-matt would cause the animal prolonged pain, distress and discomfort. Many dogs can be left traumatised by unnecessary hours of de-matting, putting them off grooming for life. Shaving the coat is the quickest and most humane method for the animal.

Owners will always be advised before this is done.

Our normal grooming rates do NOT include de-matting. De-matting will be charged at £15 extra due to the following:

• Manually de-matting a dog's coat is a time-consuming process often this can result in the groomer having to cancel upcoming appointments to allow additional time to appropriately de-matt.
• Shaving any part of a dog's coat is a last resort, and the groomer has usually spent a significant amount of time and product trying to de-matt areas as humanely as possible before resorting to shaving.
• The shaving of a matted coat requires specialist equipment and matting blunts this equipment requiring it to be replaced and serviced more regularly.

As dog lovers we understand that sometimes owners may want to stay with their dog during their treatment, particularly if the dog is nervous, elderly or has a pre-existing medical condition.

Our groomers are happy to discuss your dog’s needs and on a discretionary basis the groomers will allow owners/humans to stay with their dog. However, in most cases dogs tolerate grooming significantly better when their owners are not present.

If you want to discuss staying with your dog during their treatment, please email us on grooming@charlieandco.uk

No, in most cases it’s in your dog’s best interest and safety that you drop them off at their scheduled appointment and come back when the treatment is complete.

Charlie + Co boasts a desirable town centre location and has the added bonus of also being a dog friendly coffee shop serving a range of delicious hot and cold beverages and a selection of cakes. You are welcome to stay and have a coffee downstairs or leave the premises entirely. The groomer will call you when your pooch is ready for collection.

For dogs that are particularly nervous of being groomed or handled, we'd recommend our Nervous Dog package. This package is an introductory, desensitisation to grooming programme that typically consists of shorter treatment sessions offering a graded approach to grooming entirely led by and tailored to your dog's tolerance.

We aim to create a positive and playful salon experience for your dog whilst progressively introducing them to various pieces of salon equipment and techniques. Our groomers are happy to discuss this treatment with you, please email us grooming@charlieandco.uk

Grooming is a major part of your dog's wellbeing; we recommend that you introduce grooming at an early age so that so they can get used to and learn to love the grooming experience.

Your puppy's introduction to grooming is critical, so to allow us to tailor the experience to each puppy individually, we offer a Puppy Pamper session.

This session is bookable from 14 weeks (or at least 2 weeks after their last vaccination).

Approximate times for each treatment are listed on our booking page; however, it's important to note that the time taken will depend on multiple factors such as the condition and length of your pooch's coat, their behaviour and tolerance to grooming.

The groomer will call you when your freshly pruned friend is almost ready for collection.